Privacy Policy

Last updated: January 2025

1. Introduction

Sergisoft ("we," "us," "our," or "Company") operates the website sergisoft.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you visit our website and use our services.

We are committed to protecting your privacy and ensuring you have a positive experience on our website. If you have any questions about this Privacy Policy or our privacy practices, please contact us at sergisoft@sergisoft.com.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our website, we may collect:

  • Contact information (name, email address, phone number)
  • Professional information (company name, job title, industry)
  • Project details and inquiries submitted through contact forms
  • Communication preferences
  • Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and approximate location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referrer source and links clicked
  • Device type (mobile, tablet, desktop)
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including analytics providers and advertising partners.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To send you marketing communications (with your consent)
  • To analyze website usage and improve our services
  • To measure the effectiveness of advertising campaigns
  • To comply with legal obligations
  • To detect and prevent fraud or security incidents
  • To personalize your experience on our website
  • To communicate about updates to our policies or services

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze our traffic. See our Cookie Policy for detailed information about the types of cookies we use and how you can control them.

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website and conducting our business, including:

  • Google Analytics (analytics)
  • Microsoft Clarity (session recording)
  • LinkedIn (advertising and conversion tracking)
  • Email service providers

5.2 Legal Requirements

We may disclose your information if required by law or in response to lawful government requests.

5.3 Business Transfers

If Sergisoft is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify you with third parties for research, marketing, and analytics purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us at sergisoft@sergisoft.com.

7. Your Rights and Choices

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete information.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to certain exceptions.

7.4 Right to Opt-Out

You can manage your cookie preferences and opt out of certain tracking by using our cookie consent manager.

7.5 Do Not Track

If your browser supports Do Not Track (DNT), we respect your DNT preference. However, our third-party service providers may not honor DNT requests.

8. GDPR and CCPA Compliance

8.1 GDPR (European Users)

If you are located in the European Union, United Kingdom, or EEA, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • Right to data portability
  • Right to object to processing
  • Right to restrict processing
  • Right to lodge a complaint with your local data protection authority

We process your data based on your consent or our legitimate business interests. You can withdraw consent at any time.

8.2 CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of your personal information.

9. Data Security

We implement appropriate technical, administrative, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our website, you consent to such transfers.

12. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's use of our services.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Sergisoft

Email: sergisoft@sergisoft.com

Website: sergisoft.com

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.